Help Center

Orders placed October 25 through December 9, 2022 will be eligible for return/exchange until January 9th 2023. Orders placed December 10th or after will be subject to our typical 30-day return/exchange window.

We make it easy for giftees to find just the right fit. You can add a gift receipt for every item within your order. By adding a gift receipt to your order, the giftee will have all the information necessary to set up their gift return. 

To generate a gift receipt:

• Log in to your account at the top right of any page at dudley-stephens.com

• Under My Account, click the order number for the gifted item

• Click View Gift Receipt

• A printable/shareable gift receipt will be generated for you, with a QR code that automatically fills in the info your recipient needs for a return

• Receipts are generated individually for each item in an order

• If the entire order is a gift, our packing slip also acts as a gift receipt and will not display pricing information

Order by 12/11 for ground shipping

Order by 12/18 for 2 day

Order by 12/21 for overnight

When you see a Dudley item you love, just select the size and color you prefer and click the “add to cart” button. Once your cart is full, click the pineapple at the top right of your screen, then click Check Out on the bottom of your shopping bag. Log in (that way you’ll see your Pineapple Points, too!) or enter your contact and credit card information if shopping for the first time. Then, look out for an email confirmation in your inbox, and get ready for your Dudley delivery! If you prefer, you may also place an order over the phone by calling us at (+43)3460569028 during normal business hours. 

We’d love to help you make adjustments within 30 minutes of placing your order—so please notify us right away at [email protected]. If you want to make a change after 30 minutes, we’d be happy to help you make a return of any unworn, unwashed pieces you receive but no longer want to keep, so feel free to order the new item you’d like at any time. Please note, depending on where an order is within the shipping process, we may not be able to make any changes and Dudley Stephens is not responsible for any errors made by the customer.  

We’d love to help you make adjustments, including cancellations, within 30 minutes of placing your order—so please notify us right away at [email protected]. If you want to make a change after 30 minutes, we’d be happy to help you make a return of any unworn, unwashed pieces you receive but no longer want to keep. Please note, depending on where an order is within the shipping process, we may not be able to make any changes and Dudley Stephens is not responsible for any errors made by the customer.  

If our email states that your refund has been processed by Dudley Stephens, we recommend reaching out to your bank for more information as a next step, to find out how long it will take them to process your refund. Depending on your bank, this can take up to a few weeks to process.

We work hard to process refunds quickly, and we appreciate your patience! Please allow 3-5 business days from when your return has been delivered to our warehouse for your refund to be processed. You’ll get an email from us when this is complete.

We’re happy to offer free return shipping for unworn, unwashed items within 30 days. For more details on our return information, please click here: 

https://www.embeddedstores.com/pages/returns-and-exchanges

All monogrammed items cannot be returned or exchanged.

Please reach out to us at [email protected] right away, so we can let our warehouse team know about the error. If you sent the incorrect Dudley Stephens item back, we can try to help get it back to you. Any non-Dudley Stephens item sent back to our warehouse without approval will be donated or disposed of. 

We’re happy to offer free return shipping within 30 days for unwashed, unworn items, using only our own, prepaid labels from our website. Please visit our returns page to get a return process started.

Since we can only process returns and refunds for purchases made on dudley-stephens.com, it’s best to check with the retailer who sold you the item to verify their return/exchange policy. 

If you would like to exchange your item for a different color, style, or fabric type, please visit our returns page and select the "shop for something new" option and follow the prompts to choose the perfect item for you. All discounts and Pineapple Points used on your original order will carry over to your new item. If the new item is at a higher price point, you will be asked to enter your payment information.

Please note: Discount codes cannot be combined with Pineapple Points.

If you would like to exchange for a different style, color, or fabric type, please select the "shop for something new" option when initiating your exchange and you can choose the perfect item for you. If the new item is at a higher price point, you will be asked to enter your payment information. Please note, all discounts and Pineapple Points used on your original order will carry over to the new item.

We make it simple to size-exchange an item in the same color and style as your original order. You can start a size exchange here: https://www.embeddedstores.com/. Just follow the instructions to print an exchange shipping label, and we’ll send out the new size once your existing item is in the mail. Please ship your item as soon as possible, to ensure we have inventory available. No worries: You will not lose your discount—we offer free and even exchanges.  

Please reach out to [email protected] or fill out our contact form if you believe you received a damaged or defective item.

We’re proud that all Dudley Stephens orders are shipped in recycled mailers. As a family-owned and operated company producing products made from recycled materials, we are careful to avoid over-production and waste in our packaging.

To verify, check the registration info on the back of your VISA gift card. We’ve found that certain VISA gift cards require you to register them first online; when you register, you can add your name and billing info so online websites like ours can accept them. Unfortunately, we aren’t able to verify the value or applicable rules for these cards, so please contact their customer service department with any questions.

Unfortunately, our site only accepts one form of payment (other than our own gift cards). So if your VISA gift card has less remaining value than the total you are spending, you will not be able to then use a credit card to complete the purchase. If this is the case, we suggest buying one of our e-gift cards with your VISA gift card. That way, you will be automatically sent a gift card code from Dudley Stephens through your email, which you can then use at checkout in combination with your credit card at checkout.

If you purchased an item qualified as final sale, that will be noted on the product page at the time of purchase. Those items cannot be returned or exchanged. 

Pineapple Points earned through our rewards program, Dudley Devoted, cannot be combined with discount codes. 

Only one discount code may be applied per purchase; discount codes cannot be stacked. See Terms of Sale for complete details.

Exclusions do apply in certain cases, such as special collaborations, DS Capsule and DS Gives purchases. See Terms of Sale for complete details.

Unfortunately, Pineapple Points cannot be applied to your order once it has been placed. Be sure you are signed into your account so you can apply them at checkout next time!

Unfortunately, we cannot apply discounts retroactively to orders once they have been placed.

All discount codes and sale prices are for use on new purchases; they cannot be applied retroactively to previous purchases. See Terms of Sale for complete details on promotions.

We’re happy to help you find the right style, fit and size for you, so please visit our fit guide or reach out to us at [email protected] for additional guidance.

To sign up for our loyalty program, just click here to join and start earning Pineapple Points: https://www.embeddedstores.com/pages/rewards 

Pineapple Points can be redeemed in fixed amounts based on the purchase price. You must have at least 250 Pineapple Points in order to redeem them. Please see the below available redemption increments:

• $25 for 250 points: purchase minimum of $50

• $50 for 500 points: purchase minimum of $75

• $75 for 750 points: purchase minimum of $100

• $100 for 1000 points: purchase minimum of $125

Yes—if you returned an item and used Pineapple Points on the original purchase, your Points will be refunded to your Devoted account once your return is processed. Please allow 3-5 days to see the points refunded once your return is delivered to our warehouse; if those points have not been refunded after 5 days, please reach out to us at [email protected] for help. Please note: The new points you’d earned on the returned order will be deducted from your Devoted points balance once the returned item’s refund is processed. 

Points expire within one year of account inactivity. Customers must remain an active user within 1 year of achieving their tier status to avoid losing points!

To remain an active user in our Dudley Devoted Rewards program, you must be a member of our loyalty program and perform one or more of the following actions within the year:

• Make a purchase

• Receive a perk/reward 

  • This includes all perks except for earning points via the Birthday campaign

• Referral completion

• Referral share

• Redeem points

You can accrue Pineapple Points by ordering under two separate emails (depending on which account you’re logged in with), but it’s not possible to transfer or merge the points into one account or another. So shop accordingly!

Terms of Sale

If an item you’re interested in is showing sold out in your size, you can also sign up for restock alerts by clicking the “Notify me when available” button and entering your email on that item’s product page. In general, to stay informed of the latest news and restock alerts, please sign up for our newsletter by entering your email in the sign-up link at the bottom of our home page.

Sometimes, we receive an item back through a return, and multiple customers who signed up for that same restock notification are alerted at once—so these items can sell out very quickly. We recommend signing up for restock alerts again and purchasing as soon as you see a new “back in stock” email!

Dudley Stephens fleece is designed and made to be lifeproof—durable enough to stand up to all your day brings, and clean up easily at the end of it! See below recommendations for best results:

Vello & Terry Fleece

To best care for your Dudley Stephens Vello and Terry Fleece items, we recommend: 

-Machine wash inside out, in warm water with like colors

-Hang to dry

-Do not wash with bleach or use an iron 

-Avoid the use of fabric softener or washing your pieces in the same load with towels 

These washing instructions can be found on the tag on the inside of your garment. 

DS Beyond Collection

To best care for your Dudley Stephens Beyond Jersey items, we recommend:

-Machine wash on cold with like colors

-Tumble dry low; remove promptly

-Use a cool iron if needed

-Use only non-chlorine bleach if needed

These washing instructions can be found on the tag on the inside of your garment. 

Waffle Jersey

To best care for your Dudley Stephens Waffle Jersey top we recommend:

-Machine wash cold, with like colors

-Hang to dry 

-Do not wash with bleach or use an iron

-Avoid the use of fabric softener

These washing instructions can be found on the tag on the inside of your garment.

Dudley Stephens has grown exponentially over the last six years. In order to continue delivering you the best product and experience, we’ve scaled our sourcing to include overseas production, in addition to manufacturing in the USA. We’re glad to have found a new, international production partner who shares our commitment to female-founded, socially and environmentally conscious ideals. As we grow, you can count on us to continue offering the same high quality Dudley Stephens product you know and love. 

Orders placed prior to 12 p.m. ET M-F will be processed by our warehouse within 2 business days. Delivery time will depend on the shipping method you select at checkout. Generally, you can expect your package to arrive within the below timeframe:

- Ground shipping - allow 7-10 business days for orders to be delivered, once shipped

- Express shipping - allow 2 days to be delivered, once shipped, if ordered by noon ET, excluding Saturday & Sunday 

*During site sales and holidays when there is a high influx of orders, customers may experience shipping delays

You will receive an email confirmation with a tracking number once your order has been shipped from our warehouse. You can track your order by clicking on the tracking link.

We can only change a shipping address within 30 minutes of placing your order, so please notify us right away at  [email protected] if you made an error or need to update shipping information. Please note, depending on where an order is within the shipping process, we may not be able to make any changes to your shipping address and Dudley Stephens is not responsible for any errors made by the customer.  

When packages appear to be missing, it’s usually due to one of these situations:

1. The package has been delivered to a neighbor’s home

2. The package has been delivered to a different spot than normal on your property (so be sure to check all doors, porches, decks, mailboxes, the garage, etc.)

3. Occasionally, FedEx marks packages as delivered before they’ve actually dropped off the package—so there is a chance your package will still show up
   
   

Please reach out to us at [email protected] and our customer service team will be happy to help you try and track it down.

Please notify us within 24-48 hours of receipt if your order has arrived missing an item, damaged or with the appearance of tampering. We ask that you include photo evidence of your item showing the issue, so that we can best assist you and provide a solution as soon as possible.

We are pleased to offer international shipping to select countries through our shipping partner, Passport. Available countries can be found in the ‘country’ drop-down menu in our Shopify checkout. Shipping rates for international orders, including duties and taxes, will be calculated at checkout. 

International orders are typically delivered within 8-14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page. 

Please use our shops list to see if one of our retail partners carries Dudley Stephens near you. Our products are available on our website and at select pop-up shops, trunk shows and special events throughout the year—so be sure to sign up for our newsletter (at the bottom of our home page) to stay informed. We love hearing from you, so also give us a shout to share pop-up or special event ideas.

Currently, we are a digital- and pop-up-only brand, but welcome hearing from you about partnership opportunities, including pop-ups within retail outlets, nationwide. For wholesale requests, please contact [email protected].

For collaboration requests, please reach out to [email protected] and tell us about your brand and partnership idea.

Please reach out to [email protected] with your name and address to be removed from our in-home mailer.